Help & FAQ

Our products are designed with standard UK sizing in mind, ensuring a perfect fit for mattresses that adhere to UK dimensions. To guarantee compatibility, we suggest measuring your mattress and comparing it with our listed dimensions. This will help you confirm that our items are the perfect match for your needs.

Additionally, for your convenience, we've provided information about the space between slats in the 'Details & Dimensions' section available in the dropdown menu on each of our product pages.

Our products adhere to UK standard sizing to ensure a perfect fit for your space. For specific measurements, please refer to the 'Details & Dimensions' section, which you'll find in the dropdown menu on each product page.

Keep in mind, for easier reference, we use abbreviations in some product descriptions: S (Single), D (Double), K (King), and SK (Super King).

We strongly recommend that you carefully review the box dimensions and utilise our 'Will it Fit?' guides available on the product pages. In the event that our delivery partner is unable to complete delivery due to size constraints within your property, a return fee of £39.99 will be deducted from your refund

Please refer to the ‘XXX SECTION’ of each product page for its dimensions. Should there be additional information not supplied, please get in touch with our team.

Make sure to follow the instructions step-by-step to avoid any complications. It's important to attach your slat caps to the ends of the slats before inserting them. This way, you'll simply need to slot the capped slats into position, making the assembly process smoother.

Please note that we do not provide assembly services for our products. Should you choose to employ a third-party service for assembly, please be aware that we cannot be responsible for any costs that may arise due to issues with their service.

All our products are supplied complete with detailed instructions on how to assemble your items.

Please note that we do not provide assembly services for our products. Should you choose to employ a third-party service for assembly, please be aware that we cannot be responsible for any costs that may arise due to issues with their service.

All our products are supplied complete with detailed instructions on how to assemble your items.

Upon placing your order you will receive an email confirming receipt of your order and payment to the email address you entered at checkout.

Should you receive your order with missing items, it's possible they may be scheduled for a different delivery date or are being sent separately. Please check the estimated delivery times indicated on your order confirmation first. If the specified timeframes have elapsed, then feel free to reach out to us.

It's also possible that your order has been divided into multiple shipments. In such cases, you would receive separate tracking links for each parcel. If you have confirmation that all items have been dispatched but haven't arrived, please contact us within 7 days of the supposed delivery date.

Please be aware that if you reach out to us more than 7 days after the delivery date, we may not be able to conduct an investigation into the issue.

Once an order is placed, we are generally unable to make modifications, including adding or removing items. If you need to alter any details of your order, the best course of action is to cancel the existing order and place a new one with the updated details.

However, there is a possibility to change your delivery address, as long as your order hasn't been scheduled for delivery yet.

For any requests to update your delivery address, please contact us at your earliest convenience.

Unfortunately, we are unable to hold any orders, so please only order items when you are ready to take full delivery of the order.

The confirmation email for your order is automatically dispatched to the email address you submitted with your order. Sometimes, these emails might end up in your junk or spam folder, so we recommend checking there as well.

If you still haven't received your order confirmation, it's possible that there was an error in the email address provided. In such cases, please contact us so we can update your information and resend your confirmation.

We accept payments by VISA, Mastercard, PayPal and Klarna.

For more information about Klarna please click here.

Currently, we do not offer product exchanges. Please return your order and place a new order for the desired items.

I am not happy with the item quality

We’re sorry to hear this and are eager to resolve it promptly. To assist us in identifying the problem, please provide us with photos or videos that clearly show the fault along with the label on the item.

It's important to note that if your purchase was made more than 12 months ago, the issue might be classified as normal wear and tear, as it falls outside our product guarantee period.

The item is damaged or faulty

We urge you to notify us of any damaged or faulty items within 7 days following delivery. Unfortunately, if you reach out to us after 7 days from the delivery date, we may be unable to conduct a thorough investigation into the matter.

To help us accurately assess the issue, please provide images or videos that clearly depict the fault, along with the product label visible on the item.

Our team is committed to assisting you and will strive to find the most suitable solution. While we can't always guarantee a replacement or refund, we will endeavour to resolve the issue in the most effective way possible.

Please refrain from returning any items until you have been in contact with us. We cannot cover return costs unless they have been pre-authorised by our team.

Legally, we are required to issue refunds back to the same account that was used for the original payment. If you have received a new card but your account remains active, your refund will be processed without any issues. However, if the account associated with the card has been closed, we must still process the refund to that account. In such cases, you will need to liaise with your bank to manage the receipt of these funds

Refunds will be issued to the original payment method used during purchase. Please allow 3 to 5 working days from the time the refund is processed for it to appear on your bank statement.

If you are awaiting a refund from Klarna, please contact them directly.

Once we receive your returned item, you can expect an email confirmation of your refund within 14 days. We ask that you wait at least 14 days from the date the item was returned or collected before inquiring about your refund.

Should 14 days pass without receiving your refund, please don't hesitate to contact us.

If you decide to return your purchase, you have a 28-day window from the date of receipt to send the items back to us.

Please ensure that all returned items are in a resalable condition and are returned in their original packaging. To ensure eligibility for a refund, we advise holding onto the packaging until you are certain you want to keep the item. Items not in their original packaging cannot be refunded.

For more information on returns, please consult our returns policy HERE