Returns

If you decide you no longer want your order, you have 28 days from the date of receipt to return it to us.

Please ensure that any items you wish to return are in their original packaging and in a condition suitable for resale. We cannot accept returns for items that have been used or assembled.

Please Note: Exchanges Not Offered

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order. Be aware that delivery charges are non-refundable.

To arrange a hassle-free return, please contact us directly. We will organise a collection for your items. A collection fee of £xx.xx will apply, which will be deducted from your refund.

We cannot accept returns of large items via delivery partners not affiliated with us. All collections must be organised through Home Co., using one of our approved delivery partners

After we receive your return, your refund will be processed within 14 days. You will be notified via an automated email with the details of your refund.

Allow an additional 3 to 5 working days for the refund to be reflected in your bank or PayPal account. If you made your payment through Klarna, please contact Klarna directly for refund inquiries. For more information and to review Klarna’s user terms, please click here

We are proud of the quality of our products and the service we provide. If you find that any item doesn’t meet our high standards, or if you're dissatisfied with its quality over time, please inform us. You can report the issue by sending your order details along with images of the fault to customerservices@home-co.co.uk.

To help us identify the problem, please include pictures showing the fault and the product label.

Please be aware that we will assess the images to determine if there is a manufacturing defect or damage caused by Home Co. or our associated suppliers and delivery partners. Our liability does not cover damage occurring post-delivery, such as general wear and tear, neglect of the item, loss, or accidental damage.

Note that any alterations or modifications made to our products will render them ineligible for a replacement or refund.

In some cases, we might request the return of the item before issuing a replacement or refund. However, depending on the situation, we may be able to provide a replacement part or another solution without requiring a return.